Shipping Policy - Deliveries
Current offers :
- Delivery in relay point Free above 20€ TTC in France
- Free home delivery above 30€ TTC in France
The delivery of parcels is ensured for any order on the site, the order is entrusted to the Post Office the same day or the next working day.
Our logistics department is open Monday to Friday.
For home delivery, with or without signature, allow 4-5 working days.
Grid of carriers and prices:
The maximum delivery time is 30 working days from the confirmation of the order.
For France Metropolitan France:
|Colissimo - At La Poste - PickUp relay or PickUp Station locker||€0.00–€30.00||€3.90|
|Express to Home - Chronopost||€0.00–€500.00||€12.00|
|At La Poste - PickUp relay or PickUp Station locker||€30.00–€9,999.00||Free|
|At Home - Colissimo With Signature||€80.00–€9,999.00||Free|
|At Home - Colissimo Sans Signature||€30.00–€80.00||Free|
|Standard at Home - Colissimo Without Signature||€0.00–€30.00||€4.90|
|EU Standard Free||€70.00–€9,999,999.00||Free|
For the European Union:
|EU Standard Free||€70.00–€999,999,999,999.00||Free|
Rest of the world :
|Worldwide Standard Free||€180.00–€999,999,999,999.00||Free|
Methods of delivery of the Products:
The recipient can trace his parcel using the parcel number he receives by e-mail or, failing that, through Customer Service.
When delivery is chosen at home, the package is delivered directly to the mailbox at the delivery address.
In the event that the mailbox is of insufficient size, the parcel is delivered either to the recipient of the order, or failing that and on the initiative of La Poste to any other person present at the address who agrees to take it. delivery (a neighbour, caretaker or concierge): the contact details of the latter will be indicated on a notice delivered to the mailbox at the address indicated.
In the event that the address entered by the BUYER is incorrect, it is up to the BUYER to call the carrier directly, giving their correct address. If the BUYER realizes this once the package has returned to us, the BUYER will have to pay the postage again or may be reimbursed (excluding postage).
Laposte customer service number: 3631 (not surcharged) or by email: https://aide.laposte.fr/email/
When delivery is chosen at a relay point, the Customer receives an email from SoColissimo. The package will be delivered by the relay point against signature and on presentation of an identity document. The Customer has 14 calendar days to withdraw it.
When the parcel could not be delivered according to the methods provided for above, a notice of pending is left by La Poste in the recipient's mailbox indicating the details of the Post Office in which the recipient can collect the parcel. within 14 calendar days.
If the recipient does not collect his package within the time indicated by the postal services, it will return to our warehouse and the return costs will be charged to the Customer. The Products ordered will either be refunded (excluding postage), or reshipped.
In the event of a dispute relating to the delivery itself, the computer system (flashing) or La Poste's online Parcel Tracking will prevail unless proven otherwise by the Customer.
If the mention "pre-order" does not appear on the product page, in the event of exceeding the maximum delivery period of thirty (30) days, the BUYER may exercise his right to terminate the order with Customer Service here.
As of the exercise of the right of denunciation, the Wild Children makes a refund of all the sums paid by the BUYER (delivery costs included), according to the method of payment used within a maximum period of fourteen (14) days. from the receipt of the denunciation, to the exclusion of any other compensation. As such, the BUYER's attention is drawn to the fact that the bank card used for payment must still be valid in order to allow reimbursement within the aforementioned time limit.
Any delay in delivery must be reported as soon as possible by the BUYER by e-mail by clicking here, so that the Wild Children can have an investigation carried out with the Carrier. The BUYER is informed that the duration of carrying out a survey is random and can be relatively long, the Wild Children not controlling its realization. If during this investigation, the order is found, it will be immediately redirected to the place of delivery designated in the order. If, at the end of this investigation, the loss of the order is confirmed, the Wild Children carries out, at its own expense, a reshipment of the Product(s) to the BUYER or in the event of permanent unavailability, reimburses, on the bank account debited during the order, the Buyer of the sums collected.
Each delivery is deemed to have been made as soon as the Product(s) are made available to the BUYER by the Carrier. It is the BUYER's responsibility to check immediately, upon receipt of the Product(s), the conformity and integrity of the Product(s) shipped. Any anomaly/reservation identified at the time of delivery (in particular late delivery, missing or damaged product) must be reported completely and precisely by the BUYER on the receipt given by the Carrier at the time of the provision of the Products and /or confirmed by registered letter to the Carrier within three (3) days of receipt of the order. Any reservation of this type must be notified in parallel and as soon as possible to Les Enfants Sauvages Customer Service. A copy of the complaint sent to the Carrier must be attached.
For delivery outside the European Union, the Customer must pay customs duties or other taxes due when the Products are imported into the country of the place of delivery. The related formalities are also the sole responsibility of the Client, unless otherwise indicated.
The Customer is solely responsible for checking the possibilities of importing the Products ordered with regard to the law of the territory of the country of delivery.