I. QUESTION ABOUT PRODUCTS
HOW DOES ZERO WASTE WORK?
It's a fairly simple principle: you buy the ballpoint bottle only once, then once it's empty, you buy the refills.
When you have 10 empty refills, you can ask us for a free return voucher at "communaute at lesenfantsauvages point bio" . You just have to use the shipping box to make the return, you stick the label that was provided to you on it and you post everything! It's as simple as that.
HOW TO REFILL MY DEODORANT?
ARE EMPTY REFILLS RETURNED FREE?
Once you have accumulated 10 empty refills, yes the return is free. To return them, send us a message and we will send you a free return slip. This will soon be in your package automatically!
HOW LONG DOES A DEODORANT LAST?
The duration of use is estimated at 4 months per bottle (deodorant or refill) for one person and at the rate of one use per day, following feedback from testers before our launch. On average, it's twice as much as a classic roll-on deodorant!
WHAT ARE THE SCENTS?
There are 2 scents for our deodorant:
- Yuzu: citrus scent
- Sandalwood: woody scent
IS THE PERFUME NATURAL?
Exactly, it is a mixture of several essential oils, it is 100% natural.
THE DEODORANT DOESN'T SMELL TOO STRONG?
The smell is present during application, then becomes very discreet after barely 10 minutes. This is due to the volatility of essential oils. A light fresh scent remains throughout the day.
IS IT ANTI-STAIN/TRACE?
Absolutely, it does not stain or leave marks over the long term, whether on white or black clothes!
WHAT IS THE PRODUCT CAPACITY?
It's 30ml, but you shouldn't trust it. It lasts on average 3x longer than a classic roll-on deodorant, i.e. 4 months !
Thanks to a highly concentrated formula, you don't have to apply a lot to be effective. The roll-on format allows an economical application, which multiplies the duration of use by three compared to a classic roll-on deodorant.
IS BICARBONATE IRRITATING?We have paid attention to this particular point, which is why you will find organic cucumber glycerin extract as well as organic cucumber vegetable oil in our formulation. It is the top to moisturize and nourish for the skin, which totally prevents its irritation.The deodorant acts as a repairing treatment
In addition, it was tested in the laboratory by 40 people with sensitive skin for 1 month (patch test + use test). Tolerance is 100%, none of them felt any irritation.
IS IT RECOMMENDED FOR PREGNANT WOMEN?
The product is unfortunately not suitable for pregnant and breastfeeding women. Some of the essential oils present are not compatible with pregnancy and breastfeeding.
We are thinking of making a deodorant specially designed for this! 😉
WHAT TO DO IN CASE OF ALLERGY?
Our deodorant contains essential oils, which are completely harmless to most people. But they can create allergic reactions in some people (on average 1% of the population).
In any case, if after purchasing the product and testing it on your wrist you have an allergic reaction, we offer a free return and refund of your purchase.
IS IT A DEODORANT OR ANTIPERSPIRANT?
It's a deodorant, so it doesn't block sweat. The effectiveness of a deodorant is linked to its ability to kill the bacteria responsible for bad odors. And therefore to neutralize the smell of perspiration.
In addition, thanks to the astringent essential oils present in the formula, it will tighten the pores of the skin, which are often dilated in the armpits (because it is a humid area). So this will help regulate the problems of excessive sweating.
II. QUESTION ABOUT THE SITE
DO YOU ALSO SHIP ABROAD?
Absolutely, we ship worldwide with TRACKING.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are dispatched within 12H*, the delivery time is 48h*.
They are delivered in 1 to 2 weeks for Europe.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is dispatched as soon as possible to one of our dispatch centers, from where your item will be dispatched.
We will send you a confirmation email as soon as your package has been dispatched. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and your order number.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express and Apple Pay credit cards. Checks and transfers are not accepted.
IS PAYMENT SECURE?
Absolutely, our shop is fully secure and we have an encryption SSL system to protect your personal and confidential data. In addition, we use the secure payment system Stripe. So your bank details are not stored on our site or our servers. This guarantees optimum protection.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received shipping confirmation for your order? If your order has been shipped for more than 2 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We're sorry, unfortunately it can happen. Please contact us explaining the problem and attaching a photo for proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be sent to you before returning).
The return is made exclusively by post to our address and the return costs remain your responsibility (communicated by email in return of your request). Upon receipt, your order will be fully refunded.
To find out more, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE "SATISFIED OR REFUNDED" GUARANTEE?
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.
IN WHAT CASES CAN I NOT BE REIMBURSED?
- If the product has been used for several days and is missing a visible amount of product, and is therefore not resalable as is.
- If the shipment did not arrive at its destination due to an error in the delivery address indicated during the order.
- If the return has not been properly packaged to protect the order.
DO YOU OFFER SAMPLES?
Unfortunately no, the samples are against our zero waste policy..