Un service au TOP !
Toujours autant satisfait du service proposé et des produits.
Je suis tres satisfaite je vais devenir une cliente fidele
Enfin un déodorant efficace et qui plus est sain pour le corps et la planète
FAQ
I. QUESTIONS ABOUT PRODUCTS
HOW DOES ZERO WASTE WORK?
It's a fairly simple principle: you buy the roll-on bottle once, then once it's empty, you buy the refills.
When you have 10 empty refills, you can ask us for a free return voucher at "communaute at lesenfantssauvages dot bio". You just need to use the shipping box to make the return, stick the label we provided on it, and drop it in the mail! It's as simple as that.
Once the refills are collected, we clean them to refill and reship them. This way, everything is reused and nothing is thrown away!
HOW DO I REFILL MY DEODORANT?
1. Start by cleaning your deodorant, removing all remaining product with hot water. Do the same for the ball.
2. Disinfect the glass container with boiling water or alcohol.
3. Shake the refill well, then pour it into the bottle. You can stand the refill upright and wait for all the product to pour out.
4. Once transferred, put the ball back in. And there you go!
5. Remember to keep the refill, we collect them once you have accumulated 10.
IS THE RETURN OF EMPTY REFILLS FREE?
As soon as you have accumulated 10 empty refills, yes, the return is free. To return them, send us a message and we will send you a free return voucher. This will soon be included in your parcel automatically!
MY PRODUCT HAS SEPARATED, IS THIS NORMAL?
The product has 2 phases, this is perfectly normal. It’s like fruit juice, you just have to shake it for it to regain its initial appearance. This is a choice on our part; we want a simple formula without emulsifiers. The product should therefore be shaken before use.
From one production to another, the product may separate more or less; this is due to the fact that each batch of essential oils is unique. These variations lead to slight differences in scent, color, and texture. Just like wine, for example, whose taste varies each year.
Natural raw materials are living and non-standardized, so each production is unique. That is also the beauty of having 100% natural formulas!
THE BALL OF MY DEODORANT IS STUCK, WHAT SHOULD I DO?
This can happen when it is new or after a long time without using it.
To unblock the ball, you must unclip the ball holder from the glass bottle (the part that holds the ball), then push the ball out from the side with the fins (using a long, thin object). Once the ball is dislodged from its place, rinse everything with lukewarm water, removing any bicarbonate that may have dried.
Next, reassemble everything, and you will have a ball that turns perfectly well. 😊 👌
HOW LONG DOES A DEODORANT LAST?
Usage time is estimated at 4 months per bottle (deodorant or refill) for one person using it once a day, based on feedback from testers before our launch. That is on average twice as long as a conventional roll-on deodorant!
WHAT ARE THE SCENTS?
There are 2 scents for our deodorant:
- Yuzu: citrus scent
- Sandalwood: woody scent
IS THE FRAGRANCE NATURAL?
Absolutely, it is a blend of several essential oils; it is 100% natural.
DOES THE DEODORANT SMELL TOO STRONG?
The scent is present during application, then becomes very subtle after barely 10 minutes. This is due to the volatility of the essential oils. A light, fresh scent remains throughout the day.
IS IT STAIN/MARK FREE?
Absolutely, it does not stain or leave marks in the long run, whether on white or black clothes!
WHAT IS THE PRODUCT CAPACITY?
It is 30ml, but don't be fooled by that. It lasts on average 3 times longer than a conventional roll-on deodorant, i.e. 4 months!
Thanks to a very concentrated formula, it is not necessary to apply much for it to be effective. The roll-on format allows for economical application, which multiplies the usage time by three compared to a conventional roll-on deodorant.
IS THE BICARBONATE IRRITATING?
We have paid attention to this particular point, which is why you will find organic cucumber glycerin extract as well as organic cucumber vegetable oil in our formulation. It is the best for hydrating and nourishing the skin, which completely prevents irritation. The deodorant acts as a repairing treatment.
Furthermore, it was tested in a laboratory by 40 people with sensitive skin for 1 month (patch test + usage test). Tolerance was 100%, none of them felt any irritation.
IS IT RECOMMENDED FOR PREGNANT WOMEN?
Unfortunately, the product is not made for pregnant or breastfeeding women. Some of the essential oils present are not compatible with pregnancy and breastfeeding.
We are thinking of making a deodorant specifically for that later on! 😉
WHAT TO DO IN CASE OF AN ALLERGY?
Our deodorant contains essential oils, which are totally harmless for most people. However, they can create allergic reactions in some people (on average 1% of the population).
In any case, if after purchasing the product and testing it on your wrist you have an allergic reaction, we offer a free return and a refund of your purchase.
IS IT A DEODORANT OR AN ANTIPERSPIRANT?
It is a deodorant, so it does not block perspiration. The effectiveness of a deodorant is linked to its ability to kill the bacteria responsible for bad odors. And therefore to neutralize the smell of perspiration.
Furthermore, thanks to the astringent essential oils present in the formula, it will tighten the pores of the skin, which are often dilated in the armpit area (as it is a humid zone). Therefore, it will help regulate excessive perspiration problems.
MY DEODORANT IS LESS EFFECTIVE, WHY?
The observed decrease in product effectiveness may have one or more of these causes:
1) Application: remember to shake the product before use then apply it in the morning after showering, on dry skin. In summer, we tend to dry our skin less because it's hot, but if your skin is still damp when applying the deodorant, the product will not be effective.
2) Clothes: perspiration is odorless, it is the waste from bacteria that smells. The deodorant takes care of destroying these bacteria on your skin, but they can also be in the fibers of your clothes. This is especially true for synthetic textiles. Machines at less than 60 degrees do not kill bacteria. I therefore invite you to disinfect the fabrics in question.
3) Stress, diet, and hormones can also play a role.
II. QUESTIONS ABOUT THE SITE
DO YOU ALSO SHIP ABROAD?
Absolutely, we ship worldwide with PARCEL TRACKING.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 12 hours*, delivery time is 48 hours*.
*business days
They are delivered in 1 to 2 weeks for Europe.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from which your item will be dispatched.
We will send you a confirmation email as soon as your parcel is shipped. You will then be able to check the delivery progress on our website in the "Track my order" tab using your email address and your order number.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express bank cards, and Apple Pay. Checks and bank transfers are not accepted.
IS PAYMENT SECURE?
Absolutely, our shop is entirely secure and we have an SSL encryption system to protect your personal and confidential data. Furthermore, we use the secure Stripe payment system. Thus, your bank details are not stored on our site or our servers. This guarantees optimal protection.
I STILL HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received the shipping confirmation for your order? If your order was shipped more than 2 weeks ago, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately, this can happen. Please contact us by explaining the problem and attaching a photo as proof, we will do our utmost to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I BE REFUNDED?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email, and return your items to the indicated address (a return number will be communicated to you before reshipping).
The return is made exclusively by post to our address and the return costs remain your responsibility (communicated by email in response to your request). Upon receipt, your order will be fully refunded.
To learn more, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS TO BENEFIT FROM THE "SATISFIED OR REFUNDED" GUARANTEE?
You must be within the 14-day period from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must mandatory contact us before any return in order to follow the indicated procedure, and the product must be returned to us in its original state and packaging.
IN WHICH CASES WILL I NOT BE ABLE TO BE REFUNDED?
- If the product has been used for several days and a visible quantity of the product is missing, and is therefore not resalable as is.
- If the shipment did not arrive at its destination due to an error in the delivery address indicated when ordering.
- If the return was not packaged correctly in order to protect the order.
DO YOU OFFER SAMPLES?
Unfortunately no, samples are contrary to our zero-waste philosophy.