Shipping Policy - Deliveries
Current offers:
- Free relay point delivery on orders from €19 incl. VAT in mainland France, Belgium and Luxembourg (from €40 incl. VAT in the Netherlands, Spain and Portugal)
- Free home delivery on orders from €69 incl. VAT in mainland France
Delivery:
Delivery is provided for every order placed on the website. Orders are handed over to the carrier (Chronopost, Colissimo or GLS, depending on the delivery method chosen) on the same day or the next business day.
Our logistics department is open Monday to Friday.
For home delivery, with or without signature, allow 4-5 business days.
For Chronopost relay point delivery, you choose your relay point on the order confirmation page, right after payment.
Carriers and rates:
The maximum delivery time is 30 business days from order confirmation.
Shipping costs are calculated automatically at checkout, based on the delivery country and the order amount (excluding shipping). Unless another currency is shown, amounts are in euros; for orders placed in another currency, they are converted at the current exchange rate.
Mainland France (including Corsica) and Monaco
| Delivery method | Order amount | Shipping cost |
|---|
| Chronopost relay point | Under €19.00 | €2.90 |
| Chronopost relay point | From €19.00 | Free |
| Home delivery (Colissimo or GLS) | Under €19.00 | €4.90 |
| Home delivery (Colissimo or GLS) | €19.00 to €69.00 | €1.90 |
| Home delivery (Colissimo or GLS) | €69.00 to €100.00 | Free |
| Home delivery with signature (Colissimo) | From €100.00 | Free |
| Chronopost express home delivery | From €0.00 | €12.00 |
Belgium and Luxembourg
| Delivery method | Order amount | Shipping cost |
|---|
| Chronopost relay point | Under €19.00 | €3.90 |
| Chronopost relay point | From €19.00 | Free |
| Home delivery (Colissimo) | Under €50.00 | €3.90 |
| Home delivery (Colissimo) | €50.00 to €80.00 | €1.90 |
| Home delivery (Colissimo) | From €80.00 | Free |
Netherlands
| Delivery method | Order amount | Shipping cost |
|---|
| Chronopost relay point | Under €40.00 | €4.90 |
| Chronopost relay point | From €40.00 | Free |
| Home delivery (Colissimo) | Under €70.00 | €8.00 |
| Home delivery (Colissimo) | From €70.00 | Free |
Spain and Portugal
| Delivery method | Order amount | Shipping cost |
|---|
| Chronopost relay point | Under €40.00 | €3.90 |
| Chronopost relay point | From €40.00 | Free |
| Home delivery (Colissimo) | Under €70.00 | €3.90 |
| Home delivery (Colissimo) | From €70.00 | Free |
Germany and Italy
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (Colissimo) | Under €70.00 | €3.90 |
| Home delivery (Colissimo) | From €70.00 | Free |
Other European Union countries and United Kingdom
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom and the Caribbean Netherlands (Bonaire, Sint Eustatius and Saba).
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (standard) | Under €70.00 | €8.00 |
| Home delivery (standard) | From €70.00 | Free |
| Express home delivery | From €0.00 | €24.00 |
Switzerland
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (standard) | Under €22.00 (CHF equivalent) | CHF 3.90 |
| Home delivery (standard) | From €22.00 (CHF equivalent) | Free |
French overseas territories
French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna.
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (Colissimo) | Under €100.00 | €14.00 |
| Home delivery (Colissimo) | From €100.00 | Free |
Japan
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (standard) | Under ¥9,598 | ¥2,200 |
| Home delivery (standard) | ¥9,598 to ¥12,500 | ¥1,400 |
| Home delivery (standard) | From ¥12,500 | Free |
Philippines
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (standard) | Under ₱2,999.00 | ₱150.00 |
| Home delivery (standard) | From ₱2,999.00 | Free |
Rest of the world
| Delivery method | Order amount | Shipping cost |
|---|
| Home delivery (standard) | Under €70.00 | €19.00 |
| Home delivery (standard) | €70.00 to €180.00 | €12.00 |
| Home delivery (standard) | From €180.00 | Free |
Subscription orders
Subscription orders are delivered to your home, according to the following rates:
| Destination | Order amount | Shipping cost |
|---|
| Mainland France, Monaco, Belgium, Luxembourg | Under €25.00 | €4.90 |
| Mainland France, Monaco, Belgium, Luxembourg | €25.00 to €50.00 | €1.90 |
| Mainland France, Monaco, Belgium, Luxembourg | From €50.00 | Free |
| Switzerland | Under CHF 70.00 | CHF 4.90 |
| Switzerland | From CHF 70.00 | Free |
| Germany, Italy, Spain, United Kingdom | From €0.00 | €12.00 |
| Other countries served | From €0.00 | €29.00 |
Product delivery terms:
Recipients can track their parcel using the tracking number they receive by email or, failing that, through Customer Service.
When home delivery is chosen, the parcel is placed directly in the letterbox at the delivery address.
If the letterbox is too small, the parcel is handed either to the recipient of the order or, failing that and at La Poste's discretion, to any other person present at the address who agrees to accept it (a neighbour, caretaker or concierge): that person's contact details will be given on a notice left in the letterbox at the address provided.
If the address entered by the BUYER is incorrect, it is up to the BUYER to call the carrier directly with the correct address. If the BUYER realises this once the parcel has been returned to us, the BUYER will have to pay the shipping costs again or may request a refund (excluding shipping costs).
La Poste customer service: 3631 (standard rate) or by email: https://aide.laposte.fr/email/
When relay point delivery is chosen, the Customer receives an email from Chronopost. The parcel will be handed over by the relay point against signature and on presentation of an identity document. The Customer has 7 calendar days to collect it.
If the parcel could not be delivered as described above, La Poste leaves a notice in the recipient's letterbox indicating the Post Office where the parcel can be collected within 15 calendar days.
If the recipient does not collect the parcel within the time limit set by the postal services, it will be returned to our warehouse and the return costs will be charged to the Customer. The ordered Products will then be either refunded (excluding shipping costs) or reshipped.
In the event of a dispute concerning the delivery itself, the computer system (scanning) or La Poste's online parcel tracking shall prevail unless the Customer provides evidence to the contrary.
Late delivery
If the product page does not state "pre-order" and the maximum delivery time of thirty (30) days is exceeded, the BUYER may exercise their right to cancel the order with Customer Service here.
Once this right has been exercised, Les Enfants Sauvages refunds all sums paid by the BUYER (including delivery costs), using the payment method used, within a maximum of fourteen (14) days of receiving the cancellation, to the exclusion of any other compensation. The BUYER's attention is drawn to the fact that the bank card used for payment must still be valid so that the refund can be made within this time limit.
Any late delivery must be reported by the BUYER as soon as possible by email by clicking here, so that Les Enfants Sauvages can have an investigation carried out with the Carrier. The BUYER is informed that the duration of an investigation is unpredictable and may be relatively long, as Les Enfants Sauvages has no control over it. If the order is found during the investigation, it will be immediately forwarded to the delivery address specified in the order. If, at the end of the investigation, the loss of the order is confirmed, Les Enfants Sauvages will, at its own expense, reship the Product(s) to the BUYER or, if they are permanently unavailable, refund the sums collected to the bank account debited for the order.
Receipt
Each delivery is deemed to have been made as soon as the Product(s) are made available to the BUYER by the Carrier. The BUYER must check immediately, upon receipt of the Product(s), that the Product(s) shipped are compliant and intact. Any anomaly or reservation identified at the time of delivery (in particular late delivery, or a missing or damaged product) must be reported fully and precisely by the BUYER on the delivery slip given by the Carrier when the Products are made available and/or confirmed by registered letter to the Carrier within three (3) days of receiving the order. Any such reservation must also be notified as soon as possible to Les Enfants Sauvages Customer Service. A copy of the claim sent to the Carrier must be attached.
For deliveries outside the European Union, the Customer must pay any customs duties or other taxes due on the import of the Products into the country of delivery. The related formalities are also the sole responsibility of the Customer, unless otherwise stated.
The Customer is solely responsible for checking whether the ordered Products may be imported under the laws of the country of delivery.
