DELIVERIES


Current offers:

Free delivery above €30 incl. VAT in France, to pick-up points and to your home.

• Free delivery above €30 including tax in Belgium and Luxembourg, in point Mondial Relay.

• Free delivery above €40 incl. VAT in Spain, Portugal and the Netherlands, at a Mondial Relay pick-up point.

Delivery

Parcel delivery is guaranteed for all orders on the site, the order is entrusted to the Post Office the same day or the next working day.
Our logistics department is open from Monday to Friday.
For home delivery, with or without signature, allow 4-5 working days.

Grid of carriers and prices:

The maximum delivery time is 30 working days from the confirmation of the order.

For mainland France:

Condition Price
Colissimo - At La Poste - PickUp relay or PickUp Station locker €0.00–€30.00 €3.90
Express to Home - Chronopost €0.00–€500.00 €12.00
At La Poste - PickUp relay or PickUp Station locker €30.00–€9999.00 Free
At Home - Colissimo With Signature €80.00–€9999.00 Free
At Home - Colissimo Without Signature €30.00–€80.00 Free
Standard at Home - Colissimo Without Signature €0.00–€30.00 €4.90



For Switzerland:

Condition Price
EU Express €24.00
EU Standard Free €70.00–€9999999.00 Free
EU Standard €0.00–€70.00 €8.00


• For Belgium and Luxembourg:

Condition Price
EU Standard €0.00 –€70.00 €8.00
EU Standard Free €70.00 – €500.00 Free
EU Express €24.00
Delivery to Mondial Relay Relay Point €00.00 – €30.00 €3.90
Delivery to Mondial Relay Relay Point €30.00 and more Free

• For Spain, Portugal and the Netherlands:

Condition Price
EU Standard €0.00 –€70.00 €8.00
EU Standard Free €70.00 – €500.00 Free
EU Express €24.00
Delivery to Mondial Relay Relay Point €00.00 – €40.00 €4.90
Delivery to Mondial Relay Relay Point €40.00 and more Free

• For European Union:

EU Express €24.00
EU Standard Free €70.00–999999999999.00€ Free
EU Standard €0.00–€70.00 €8.00

Rest of World:

Condition Price
Worldwide Express €35.00
World Standard €0.00–€180.00 €29.00
World Standard Free €180.00–999999999999.00€ Free

Product Delivery Terms:

The recipient can trace his parcel using the parcel number he receives by e-mail or, failing that, through Customer Service

When home delivery is chosen, the package is delivered directly to the mailbox at the delivery address

In the event that the mailbox is insufficient in size, the parcel is delivered either to the recipient of the order, or failing that and at the initiative of La Poste to any other person present at the address who accepts to take delivery (a neighbour, caretaker or caretaker): the contact details of the latter will be indicated on a notice delivered to the mailbox at the address indicated.

In the event that the address entered by the BUYER is incorrect, it is up to the BUYER to call the carrier directly, providing their correct address. If the BUYER realizes this once the package has returned to us, the BUYER will have to pay the postage again or may be reimbursed (excluding postage).

Laposte customer service number: 3631 (not surcharged) or by email: https://aide.laposte.fr/email/

When delivery is chosen at a relay point, the Customer receives an email from SoColissimo. The parcel will be delivered by the relay point against signature and on presentation of an identity document. The Customer has 14 calendar days to withdraw it.

When the parcel could not be delivered according to the methods provided for above, a notice of pending is left by La Poste in the recipient's mailbox indicating the details of the Post Office in which the recipient can collect the package within 14 calendar days.

If the recipient does not collect his package within the time indicated by the postal services, it will return to our warehouse and the return costs will be charged to the Customer. The Products ordered will either be refunded (excluding postage), or reshipped.

In the event of a dispute relating to the delivery itself, the computer system (flashing) or La Poste's online Parcel Tracking will prevail unless proven otherwise by the Customer.

Delay in delivery

If the mention "pre-order" does not appear on the product page, in the event of exceeding the maximum delivery time of thirty (30) days, the BUYER may exercise his right to terminate the order with Customer Service here.

As of the exercise of the right of denunciation, Les Enfants Sauvages reimburses all the sums paid by the BUYER (delivery costs included), according to the method of payment used within a maximum period of fourteen ( 14) days from receipt of the denunciation, to the exclusion of any other compensation. As such, the BUYER's attention is drawn to the fact that the bank card used for payment must still be valid in order to allow reimbursement within the aforementioned time limit.

Any delay in delivery must be reported as soon as possible by the BUYER by e-mail by clicking here, so that the Wild Children can have an investigation carried out with the Carrier. The BUYER is informed that the duration of carrying out a survey is random and can be relatively long, the Wild Children not controlling its realization. If during this investigation, the order is found, it will be immediately redirected to the place of delivery designated in the order. If, at the end of this investigation, the loss of the order is confirmed, the Wild Children carries out, at its own expense, a reshipment of the Product(s) to the BUYER or in the event of permanent unavailability, reimburses, on the bank account debited during the order, the Buyer of the sums collected.

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